Terms & Conditions

1. ORDERING FROM US

1.1 You may place an order with us over the telephone or by completing and submitting an online order form on our website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products. You must not order products or services from us if you are under eighteen (18) years of age. We may, at our discretion, treat any order by a person under eighteen (18) years old as void.
1.2 Please choose your products carefully. Prices can change and so you should check the latest price on our website or confirm the price with our sales team on the phone before placing your order. It is your responsibility to check the order (including all pricing and product information) before you complete the online checkout process or before you place your telephone order.
1.3 Once you place your order a confirmation email will be sent with your order details. One of our friendly staff will contact you directly and confirm delivery details and/or quote delivery costs.
(The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)
Your order will be then forwarded to your closest branch for dispatch.
PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.
WE WILL CALL YOU: Once you have placed your order on the website, our customer care team will call to confirm delivery instructions. (The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)
1.4 If you wish to change an order, just contact us through the online chat or email customercare@brayco.com.au as soon as possible, we will be happy to help.
Please note we aim to dispatch your items as quickly as possible, so we will not be able to make any changes to your order if it has already been dispatched.
1.5 We will let you have an “order reference number” via a confirmation email or over the phone once your checkout process or phone order is complete. If you have received your order confirmation email, then we have too. You will then receive a call for our customer care team – please look out for an 08 number as we are based in Perth.  Pick up orders cannot be processed until our customer care team has spoken to the customer.
Please keep your order reference number safely.
1.6 Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

2. PAYMENT & PRICING

2.1 If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.
2.2 If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: cheques need 5 days to clear. We can also email an invoice/receipt with all the bank details if that helps. Please call for more details.
2.3 The price of the products
• is in Australian Dollars ($AUD)
• includes GST at the applicable rate
• does not include the cost of delivering the product
• are subject to change without notice.
2.4 We reserve the right, at our discretion, to use strong customer authentication techniques to authenticate any online card transaction including but not limited to the use of 3D secure.
Product & Pricing Availability. We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.
2.5 Quotes are valid for 30 days from quoted date. 

3. DELIVERY OF PHYSICAL PRODUCTS

Delivery options include:
• delivery
• pick up
• or use your own courier.

3.1 Delivery. Once you have placed your order on the website, our customer care team will call to confirm delivery instructions. (The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.) If we are unable to speak to you this may affect the delivery time.
Our couriers only deliver to the ground floor. If you require furniture taken up stairs please let us know and we will do our best to co-ordinate with the courier.
Our carriers require a signature on arrival as a proof of delivery.
If for some reason you will not be home to receive your delivery we will require notification when placing your order. Please Note “We are unable to accept any responsibility for orders left unattended and not signed for”.
3.1a You are responsible for the products when delivery has taken place. In other words the risk in the products passes to you when you take possession of the products.
Delivery Lead Times. All orders are dispatched from your nearest warehouse within 2 business days. From here shipping times can vary depending on your location and carrier. Orders to Brisbane, Sydney, Melbourne, Adelaide and Perth Metro will generally arrive within a few days.
Regional areas, ACT & NT will take longer – from 4 to 14 days depending on where you are.
Our customer care team will call to confirm delivery instructions. If we are unable to speak to you this may affect the delivery time.
3.1b Tracking your order. Tracking from metro deliveries is via text. Regional are hit and miss unfortunately.  Startrack send emails.  If we get tracking links from the courier we will share them with you. And we are notified if something hasn’t arrived within 7 days.
3.1c Delivery Charges. All orders are charged depending on the size of your order and delivery area. If you are within the Perth, Adelaide, Sydney, Queensland or Melbourne metro area.
Prices for country vary greatly so enter your details into the calculator on the product page to see if you can view an instant price. If we cannot provide a price through this website you can submit your order and we will call you with a quote.
3.1d PLEASE NOTE: An additional delivery handling charge may be applicable if your order is large or is for bulky items. Please advise us if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.
Once you have placed your order on the website, our customer care team will call to confirm delivery instructions.
(The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)

3.2 You can organise your own courier. Simply complete the courier details on the checkout page and we will contact you to confirm all details.

3.3 Picking up your order. You are more than welcome to pick up your order from either our Melbourne, Queensland, Sydney or Perth branches.
To save yourself some time give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone or on the website to speed up the process.

4. INSURANCE AND WARRANTY CLAIMS

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are super satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies. View our warranty here.
This is in addition to any rights you may have under Australian Consumer Law.

4.1 Return Policy – change of mind: We understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then please adhere to the following requirements:
• Please carefully check all items upon receipt.
• If you receive an incorrect or damaged item, please ensure the item is in its original condition and packaging and contact us within 48 hours of receipt. For damaged items please take pictures immediately.
• For all other refunds or exchanges, please ensure the item is in its original condition and packaging and contact your local branch within 7 days of receipt via email or call us on 08 9436 8570.
Please note: a 12.5% restocking fee applies to all goods returned due to change of mind. Why the charge? If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item. Delivery and return delivery charges also apply. You will also need to provide a proof of purchase.

4.2 Return Policy – damage: If you receive a damaged item please contact us within 48 hours of receipt, via email cuscustomercare@brayco.com.au or call us at 08 9436 8570.
Please ensure the item remains in its original packaging. A picture of the item and condition will be required.
Returns cannot be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.
Returns will not be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.

4.3. Insurance Chairforce insures all orders dispatched from our warehouse.
If you notice any damage on arrival do not sign or accept the goods and please call us immediately.
If, once you open the packaging you notice the item is damaged you must contact us within 48 hours or we will be unable to accept responsibility for any damaged goods.
If you are unhappy with the product, our service to your, or any other matter: please contact us as soon as possible with your invoice number, a picture of the product if applicable.

5. GENERAL

We reserve the right to refuse supply of Chairforce products or services ordered by you, terminate our contract with you or to terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.

5.1 Privacy Policy. We are committed to protecting Your Privacy in accordance with Australian Privacy Principles. We also recognise that when You choose to provide Us information about Yourself that You trust Us to act responsibly and in Your best interests therefore We have the following policies in place to protect Your personal information.
Please see our privacy policy to see how we collect, use and protect your personal information.

5.2 Copyright and Trademarks. The contents of this Website are at all times the copyright or trademark property of either ourselves, our suppliers or linked third parties and you may not distribute, reproduce, display, publish any trademark or other content of this Website for any purpose whatsoever without the prior written approval of us, or our suppliers.. Furthermore, you agree to indemnify us against any claims, costs, damages or losses incurred by us should you fail to comply with this clause.

5.3 Specifications and information provided on this Website are given in good faith based on Our knowledge, experience, or information provided to Us by manufacturers and/or suppliers, or derived from sources believed to be accurate at the time the information is received by Us, therefore it is recommended if You have any concerns as to the suitability of Goods or Services provided through this Website in respect of the use of the Goods or Services or their suitability for a particular use that You contact Us or seek external professional opinion.
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges and availability We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information is inaccurate at any time without prior notice(including after you have submitted your order)
We undertake no obligation to update, amend or clarify information or on any related website, except as required by law.
You acknowledge and accept that colours of items displayed on the Website may not reflect the true and actual colour of such items as this may be affected by external influences such as the quality of images supplied to Us for use, or the quality, age or settings on Your monitor. If colour is a major factor in Your decision making We recommend You contact Us before purchase.

5.4 Assembly Our tables and some chairs and stools come flat packed and are very easy to assemble with simple step by step instructions, if you have any problems please give our friendly sales team a call.

CONTACT US

For urgent inquiries or special requirements, please contact our friendly online sales team on 08 9436 8570, or call you local branch on the following numbers:
Melbourne: 03 9040 1505
Perth: 08 9244 8800
Sydney: 02 8015 7999
Adelaide: 08 8120 2199
Brisbane: 07 3254 8475
Hobart: 03 6105 0529