Privacy Policy
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
WHO WE ARE
Our website address is: https://chairforce.com.au/
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
The personal information we collect may include the following:
• name and company name
• contact information including email address
• demographic information such as postcode and suburb
• social media information
• other information relevant to customer surveys and/or offers
We do not collect “sensitive information” (such as information about racial or ethnic origin, religious or political views, criminal records, health information etc) from you.
If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section “Competition Contestants” below for more information.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
-contact us through our website;
-receive goods or services from us;
-submit any of our online sign up forms;
-communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
-enter into promotional contests;
-interact with our website, social applications, services, content and advertising;
-and invest in our business or enquire as to a potential purchase in our business.
Contact forms: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps. We may also use other analytics services such as Zaius.
WHAT WE DO WITH THE INFORMATION WE GATHER
We collect and use personal information for the following purposes:
-to provide services or information to you, including processing your orders and purchases;
-to contact you regarding your orders, general inquiries and competitions;
-to generate purchasing statistics from online surveys and competitions;
-for record keeping and administrative purposes;
-to improve and optimise our service and customer experience;
-to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
-to send you marketing and promotional messages and other information that may be of interest to you from us (if you have opted in to receive these) and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided in the contact medium (e.g. an unsubscribe link);
-to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
Direct marketing In addition, in order to improve and better our offers and services, Chairforce may, from time to time, use your personal information to contact you to identify promotions, competitions, products and services offered by Brayco or Chairforce
By supplying us your information, you give the Chairforce permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about products and services offered by Brayco or Chairforce. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case, Chairforce will take steps to ensure you do not receive any such direct marketing information in future.
Chairforce advertise with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: https://policies.google.com/technologies/ads
Competition contestants If you are a contestant of a competition held by us, subject to any “conditions of entry” to that competition and depending on the nature of the competition, we may require you to participate in photographs, videos or filming sessions, in which case, we will be in possession of your photographs, images or recordings of your voice. By participating in such competition, you consent to the collection, release, publication or broadcasting of your personal information (including your name, photographs or video footages) as required by the relevant conditions of entry or by law
In addition, we may release your personal information under the following circumstances:
when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency; where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and to appropriate persons, where your communication suggests possible harm to yourself or others.
Ratings, reviews and questions If you provide a review or rating for a product available on our sites, you agree that we may publish part or all of your review or rating together with your first name and suburb. If you submit a question on our site, we may publish part or all of your question, together with the name or pseudonym you provide when submitting the question.
Security Policy
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. We use this information to identify your orders and to personalise your shopping experience with us.
We do not store credit card information, we securely submit credit card information to our bank for processing. We do not pass on/sell/swap any of your personal details with anyone.
HOW DO I CONTROL COOKIES
(a) Usually, you can control and manage cookies through your browser. You can control whether or not your browser accepts cookies, how to filter and manage cookies, and how to delete cookies at the end of a session.
(b) If you remove or block cookies, this may negatively impact your experience of our Website and you may not be able to access all parts of our Website.
(c) Many third party advertising services allow you to opt out of their tracking systems, by giving you the opportunity to opt out by way of a pop-up before downloading cookies to your device.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
You can opt-out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
What rights you have over your data
Links:
This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
CONTACT US
We encourage and value your feedback. If you have any questions about our Privacy Policy, or have a problem or complaint, please let us know by contacting us at the details below . We will respond to a complaint within a reasonable period, but generally within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint.
Our contact details are:
Brayco/Chairforce AUSTRALIA
33 Cleaver Terrace, Rivervale WA
Phone: 1300 272 926
E-mail: customercare@chairforce.com.au
