Frequently Asked Questions

These are the most commonly asked questions about Chairforce.
Can’t find what are you looking for? Chat to our friendly team!

General Question
Ordering Online
Delivery FAQs
Warranty & Returns
Product FAQs
  • General Questions
Do you sell to residential customers?

Yes. We are happy to sell commercial grade products to both residential and commercial customers.

There’s a few differences.
• Our furniture is designed for commercial use, no compromises. It’s strong.
• We have a huge range, not just half a dozen choices.
• Crucially, we aim to have everything in stock at all times, so customers can have their items same day if necessary.
• We have an everyday pricing model so no sham sales, no inflated prices that get discounted on Black Friday. We are friendly, communicative people who detest fuss and value efficiency.

We are open 9am to 5pm Monday to Friday.

You can find your local store and more information here.

If you sit down in Australia regularly, you’ve sat on one of our chairs. There’s barely a place that hasn’t bought from us. From major national companies like BHP, Red Rooster, Subway, Discovery Parks to your local bar, corner cafe, baker, restaurant, golf club, community centre or church. The list is endless.

Chairforce started in 2009. And boy have we grown. But we are still a family owned and operated Australian business and still behave like one. And we forever will.

Of course, we would love to see you. Come into one of our 6 showrooms, all products are on display to test and touch. If you like it then we will grab one out and even put it in the car.
Do you have A Tassie Showroom?
Sorry, not at the moment. Tassie customers please arrange an online video consult with the Melbourne team. They’ll show you around the showroom and you’ll get a good feel of each product.

Add the products to your quote by clicking the “quote” button on each product page — don’t forget to update the quantities and select the colour. Once you’ve submitted your quote, we’ll give you a call to confirm your details and delivery preferences.
Just a heads-up: our customer care team is based in Perth. Your call will come from 08 9436 8570, so make sure to pick up. If you miss it, no worries — we’ll leave a message. We can’t move forward with your quote until we’ve confirmed everything, so please help us speed things along by answering the call or giving us a ring back as soon as you can.

  • Ordering Online

Simply add your items to the cart and proceed to checkout (make sure you select the colour and update the quantity). We have designed the checkout process to be as simple and quick as possible. 
If you have any issues the online chat is available during office hours or leave a message and we will get back to you.

No – we’ve made the order process super simple. You don’t have to sign in and there is no customer account. Simply place your order and you will receive an email order confirmation.

Yes. At Chairforce we take your privacy seriously. We do not keep credit card numbers on file. We do maintain the highest security methods possible on our websites. For more information please see the Chairforce Privacy Policy.

We are not an on-seller. 
However if you want to buy from us – go ahead . . .

You can pay online, over the phone or in person in the showroom, with a credit card, paypal, by direct deposit and you can even hand over cold hard cash.
We also accept cheques but we would need 5 days to clear. We can also email an invoice/receipt with all the bank details if that helps.
Just call for more details.

If you have received your order confirmation email, then we have too. You will then receive a call for our customer care team – please look out for an 08 number as we are based in Perth.

Your items are usually shipped from you local branch, to ensure the fastest and cheapest delivery options.

That really depends of how busy we are, but we do make every effort to have your order ready within 24 hours. You will receive a call to confirm your order is ready.

Please bring your drivers licence and have your order number ready.
If your name is not on the invoice please ensure we have been notified that you will be collecting the order.

Sorry no. In order to secure an item for pick up we will need payment at time of order. You can pop into the branch and place you order in person, pay and then wait to pick up your order.
If you are in a rush please call ahead to check wait times.

Once you place your order a confirmation email will be sent with your order details. One of our friendly staff will contact you directly and confirm delivery details and/or quote delivery costs.
(The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)
Your order will be then forwarded to your closest branch for dispatch. 

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

WE WILL CALL YOU: Once you have placed your order on the website, our customer care team will call to confirm delivery instructions. (The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)

Don’t you hate buying a chair or table and then being lied to about when it will be delivered? What a ludicrous waste of everyone’s time. Our aim is to have plenty of stock of everything at all times.
However please appreciate that stock quantities can change dramatically by the hour. Joe can call and order 40 chairs for his new bar, we will do everything possible to secure your stock. Sometimes stock is transferred from another branch which may mean a longer delivery time. We will also endeavor to keep you updated with your order.

Sure, just call or email customercare@brayco.com.au as soon as possible, we will be happy to help.
An exchange may incur a restocking fee – please ensure the item/s are in their originally condition and packaging.

Sure, just contact us through the online chat or email customercare@brayco.com.au as soon as possible, we will be happy to help.
Please note we aim to dispatch your items as quickly as possible, so we will not be able to make any changes to your order if it has already been dispatched.

We’ll try. As an annoying result of a wildly fluctuating Australian Dollar and raw material prices, combined with shipping charges that change weekly, Chairforce reserves the right to change prices at any time.

  • Delivering FAQs

Yep, let us quote to get your item anywhere around this big brown land.
Give us a call or use the online calculator to see if your postcode will supply an instant price.
Due to the variety and range of size of our orders, most regional postcodes need to be quoted separately in order to give you the best price possible.
You can place an order online using the pending quote option, then select pay by phone.
We’ll contact you with a firm quote.
PLEASE NOTE: An additional delivery handling charge may be applicable if your order is large or is for bulky items. Please advise us if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be. 
Once you have placed your order on the website, our customer care team will call to confirm delivery instructions.
(The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)

Sorry, no international delivery.  Go find your own amazingly-priced, high-quality furniture retailer.

All orders are dispatched from your nearest warehouse within 2 business days. From here shipping times can vary depending on your location and carrier. Orders to Brisbane, Sydney, Melbourne, Adelaide and Perth Metro will generally arrive within a few days.
Regional areas, ACT & NT will take longer – from 4 to 14 days depending on where you are.

No problem, simply provide your details at checkout and we will be in touch to confirm the rest.

Unfortunately no, our couriers only deliver to the ground floor.
If you require furniture taken up stairs please let us know and we will do our best to co-ordinate with the courier.

If you are within the Perth, Adelaide, Sydney, Queensland or Melbourne metro area, delivery starts at only $55. (Less if you’re just ordering a spare part like a chair stopper).
Prices for country vary greatly so enter your details into the calculator on the product page to see if you can view an instant price. If we cannot provide a price through this website you can submit your order and we will call you with a quote. 
Confused? Just ask and we’ll give you a firm quote.

PLEASE NOTE: An additional delivery handling charge may be applicable if your order is large or is for bulky items. Please advise us if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be. 
Once you have placed your order on the website, our customer care team will call to confirm delivery instructions.
(The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)

We use established couriers with a good reputation for delivery and pricing. You will receive a live tracking link and/or notifications from our metro carrier when the order is picked up, approaching delivery and once delivered. For regional deliveries you will usually be notified by email.

Tracking from metro deliveries is via text. Regional are hit and miss unfortunately.  Startrack send emails.  If we get tracking links from the courier we will share them with you. And we are notified if something hasn’t arrived within 7 days.

Please do! We love it when you give us lots of information for delivery. Once your order is placed we will call to confirm your delivery instructions, so look out for an 08 number as our online team is based in Perth.

No problem – many customers are ordering furniture for a commercial fit out and do not require delivery straight away. We can hold paid orders for up to one month after payment has been received. 

  • Warranty & Returns

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are super satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies.
View our warranty here.
This is in addition to any rights you may have under Australian Consumer Law. 

Yes. Drilling, glueing, cutting or making other modifications will void your warranty. If you mistreat your item, for example – throw your chair off a third storey balcony and smash it, then sadly we cannot help. If you are confused about this, please give us a call to clarify or read our policies.

We understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then please adhere to the following requirements:
• Please carefully check all items upon receipt.
• If you receive an incorrect or damaged item, please ensure the item is in its original condition and packaging and contact us within 48 hours of receipt. For damaged items please take pictures immediately.
• For all other refunds or exchanges, please ensure the item is in its original condition and packaging and contact your local branch within 7 days of receipt via email or call us at 1300 272 926.
Please note: a 12.5% restocking fee applies to all goods returned due to change of mind. Why the charge? If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item. Delivery and return delivery charges also apply. You will also need to provide a proof of purchase.
Returns will not be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.
Please call us to arrange your return on 1300 272 926. 
Please read our Policies for more information

Please contact us immediately via email customercare@brayco.com.au or call us at 1300 272 926. You can also use the online chat. We will then confirm if you order has already been dispatched.

Sorry no, if you decide to return an item for this reason you are responsible for paying return delivery costs.

Refunds are made to the original payment method only. Once we have requested a refund to be returned to your credit card/paypal/ bank account it should show on your statement in 1-2 business days.

If you receive a damaged item please contact us within 48 hours of receipt, via email customercare@brayco.com.au or call us at 1300 272 926.
Please ensure the item remains in its original packaging. A picture of the item and condition will be required.
Returns cannot be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.

If you receive an incorrect item please contact us within 48 hours of receipt, via email customercare@brayco.com.au or call us at 1300 272 926.
Please ensure the item remains in its original packaging. A picture of the item and of the packaging is also helpful.
Returns cannot be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.

Please ensure the item is in its original condition and packaging and contact your local branch within 7 days of receipt via email or call us at 1300 272 926.
Please note: a 12.5% restocking fee applies to all goods returned due to change of mind.
Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item. Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.
Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.
Returns cannot be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.
Please call us to arrange your return at 1300 272 926. 

  • Product FAQs

On a few items, some assembly is required.
We supply clear instructions which are available with the product and also on the website product page. If you’re having problems, please just give us a call.

Sadly, no.

Of course. If a dimension you need isn’t on this website, start an online chat or contact your local branch and we’ll get what you need.

PU stands for Polyurethane, a plastic leather-like polymer derived from polyurethane (a type of plastic). Polyurethane leather was created to have the same look and feel of leather, but without using actual animal skin and harsh chemicals.  Unlike real leather, it doesn’t need to be tanned. The tanning of leather can create considerable pollution from the chemicals used to create it, such as chromium and ammonia. 
PU leather rarely requires less maintenance than real leather, and can usually just be wiped down with a damp microfiber cloth and dryed with another microfiber cloth.

We try our best to present colours on our website as close to the actual product. However we cannot control individual computer or phone settings, so if you are looking for an exact colour please come and see them in our showroom.
All products in the Chairforce range are on display for you to touch, feel, sit and rearrange.

We get asked this a lot and love to help you find just the right product. Please call to see if we can help. Or drop in.

Our kitchen stools are designed with a seat height of 65cm, suited for sitting at a standard residential kitchen bench and Chairforce kitchen counter height tables.
Bar stools are manufactured with a standard seat height of 75cm, catering ideally to commercial venues with bench heights at 100cm or higher.

We hope this doesn’t happen. But, please contact one of our friendly customer care team either via email, live chat or calling 08 9436 8570 and they will be able to confirm the estimated date of arrival. 
Alternatively, our team can recommend similar products in stock.

Please get in touch if you can’t see what you need.
For large orders we can definitely help source your product through our established collection of trusted suppliers. For enquiries please email projects@brayco.com.au

Great, here’s a few options:
1. Send an email to : customercare@brayco.com.au, or use the online contact form.

2. Hop on the online chat on this website – see below right.

3. Give us a call and one of our friendly team members will help you.
Brisbane: (07) 3256 6593
Sydney: (02) 8015 7999
Melbourne: (03) 9040 1505
Hobart: (03) 6105 0529
Adelaide (08) 8120 2199
Perth: (08) 9244 8800

4. Come visit. The full Chairforce range is on display in all showrooms across Australia. Wander through the showroom, get our help. Up to you. Fancy a chair and table combo? … let’s bring it to life and see how it looks.

Still have questions?

Can’t find the answer you’re looking for? Please contact our friendly team.
Contact us